by Asa Beavers
When we think of communicating, we tend to picture ourselves talking. We often think that if we speak more clearly, more slowly, or simply louder - people will understand us better. However, good communication is so much more. In fact, listening accounts for about 75 percent of communication effectiveness.
To improve your listening skills:
- Stop talking. You can't listen while you are talking.
- Provide feedback. Nod, smile, or use words such as "Isn't that interesting," "Hmmm," "Really".
- Empathize. Put yourself in the other person's place.
- Ask questions. Utilize appropriate questions that promote understanding and elicit clarity.
- Avoid questions. Do not ask questions that will embarrass someone such as "How could you possibly?"
- Make eye contact. Look at the person who is talking.
- Seek understanding. Make it your business to find out what the other person is saying, meaning and feeling. Your job is not to discover how likable the person is, or whether they're right or wrong, but to understand them.
- Verify your understanding. Repeat back the main points as you have heard them. Avoid making assumptions without checking their validity.
Remember that while hearing is a physical act that we do with our ears, listening is a mental act we do with our brains. Don't let poor listening be a barrier to your effective communication. Improved listening will have a tremendous and positive impact on both your personal and business relationships. Listening to others is one of the greatest compliments you can pay them.
About the Author
Asa Beavers is a small business coach and consultant. He shares tips, techniques and strategies with smalll business owners to boost clarity and focus, create strategic action plans, and increase sales and profits. Visit his website at www.redlinebsg.com, email Asa at asa@redlinebsg.com, or call 919-367-0790.